Troubleshooting

"Authorization failed" when testing Keap

Ensure the OAuth redirect URL matches https://your-site.com/wp-admin/admin-post.php?action=elementor2crm_keap_oauth in the Keap developer portal. Re-authorize if you recently rotated the Client Secret.

GoHighLevel returns 401/403

Confirm the API key has Contacts scope and that Location ID (if provided) matches the key’s scope. Regenerate keys after revoking staff access.

Logs show "Rate limit" messages

Elementor2CRM automatically retries with backoff. Consider spacing out marketing automations, or increase Action Scheduler throughput. You can also configure CRM-specific cooldowns using filters (see developer docs in includes/Processing/Dispatcher.php).

No submissions arrive

• Make sure the consent field is checked for your test submissions.
• Verify WP-Cron is running. On hosts with disabled cron, add a real Cron job that hits wp-cron.php.
• Enable Advanced Debug Mode to log raw requests and inspect wp-content/debug.log.

Missing custom field in Elementor

Click Refresh Fields & Tags on the Connections screen, then reload Elementor. Metadata caches for 15 minutes (5 seconds in debug mode).